0402 795 559


Dr. Janet Maxwell, MAPS

 Clinical Psychologist


Psychology Services During the COVID-19 Pandemic

Telehealth services for psychology are now recommended due to COVID-19


If you have any cold or flu like symptoms or have had contact with a suspected case of COVID-19, please do not attend the clinic. 


Clients now have the option to receive their ten (per calendar year) mental health care plan sessions by teleconference or phone call. To access these sessions you will require a Better Access Mental Health Care Plan referral from your GP.  If you already have a referral, you do not need to obtain a new one to access care via telehealth.  Most private health insurers also now offer rebates for telehealth psychology. Please check with your insurer if you plan to claim on health insurance. 


Telehealth Sessions

Please note that at this time of stage 3 lockdown restrictions due to COVID-19, telehealth sessions are recommended in the interest of your own, and broader publics, health and safety.  If you are able to have your session via telehealth, please use this option.  Dr. Maxwell uses a telehealth service (Cliniko) that meets security and privacy guidelines, and is simple to use. 

 

There are a few factors to consider if you choose telehealth psychology services:

  • If using a video connection you will need a mobile phone, tablet or computer connected to the internet
  • Dr. Maxwell will send you a secure link to her virtual consulting room - you simply need a web browser
  • Please be mindful of data costs if you don't have access to a wifi connection, or if your data usage is limited
  • Importantly, you will need a private space where you can sit comfortably for the duration of the session, preferably without interruption
  • If you would prefer not to attend the clinic but are not able to use videoconferencing, it is also an option to have your sessions delivered by phone call (this is also classed as telehealth)
  • Sessions delivered by telehealth are charged at the usual session rate and you will receive your medicare rebate as usual (if you have a current mental health care plan). If you are experiencing financial hardship, please contact me to discuss your fees. 


Clinic Sessions

As psychology is considered an essential service, I will continue practicing from the clinic.  If you are unable to use telehealth due to issues of privacy, technology, or psychological need, you may attend the clinic.  Please note the following changes:

  • Clients attending the clinic are encouraged to have a 'no touch visit'
  • Temperature check upon arrival.  If you present with a temperature of 38 degrees or above, your session will be rescheduled or moved to telehealth
  • Masks will be worn in sessions
  • Please wait in your car until I open the clinic door for you (you will be called in by text message)
  • Pay by bank transfer rather than EFTPOS where possible
  • Chairs are cleaned between sessions and there is increased distance between seating in the consulting room
  • Please bring your own water bottle
  • If you have any cold or flu like symptoms or have had contact with a suspected case of COVID-19, please contact me and do not attend the clinic. I recommend all clients who are vulnerable to COVID-19 or are at greater risk have their sessions via telehealth
  • Click here for more about Coronavirus and who is at risk
  • Sessions conducted at the clinic will be charged at the usual session rate and you will receive your medicare rebate as usual. If you are experiencing financial hardship, please contact me to discuss your fees.